Terms and conditions

Here you’ll find the documents referring to the terms and conditions of sale, rental and marketing from Stannah:
You can place an order for a stairlift; via
- Our website
- Our sales consultant during the in home survey visit
- Our customer services team over the phone after the home survey visit
Our terms differ depending on how you place your order with us and what product you are purchasing
- If you are placing an order via our website, the following terms will apply
- If you are placing an order following our in home visit, the following terms will apply
- If you are renting a stairlift from us(and you placed your order before December 15th 2023), the following terms will apply
- If you are renting a stairlift from us(and you placed your order after January 27th 2025), the following terms will apply
- If you are placing an order from Uplifts® by Stannah, the following terms will apply
- If you are placing an order for a homelift, the following terms will apply
If we are looking after your stairlift and you are covered under:
- the 5-star comprehensive service contract, the following terms apply
- the 3-star basic service contract, the following terms apply
If we are not looking after your stairlift, you can still call us out under our one-off call out option:
- For a one-off call out, the following terms apply
Terms and Privacy
At Stannah we take our customers privacy seriously. Below you will find documents relating to your privacy, terms of use of our website and information regarding what cookies we use on our site:
You can also find further information regarding accessibility and complaints by using the below links: