Question 1

Your stairlift is making a beeping noise whilst not in use

Accepted Answer

Typically, this means the battery is not charging correctly. Before calling your local Stannah service branch, check the following:

Check the wall switch is set to the on position
Check to see if there is a power cut in your home
Ensure the stairlift is at the very top or bottom of the stairs

If these steps do not stop the beeping, then it’s best to contact your local Stannah branch.

Question 2

Your stairlift keeps stopping

Accepted Answer

If for any reason your stairlift keeps stopping, follow these steps and repeat until you reach the bottom of the stairs and can safely get off your chair:

Turn the power key to the off position, then back on again
Move and hold the control in the downward direction - after a few seconds, the stairlift will start
Once safely down, call your local Stannah branch to explain the problem and request for a service engineer to attend

Question 3

Your remote controls don't work

Accepted Answer

If your remote calling controls stop working, then check the batteries. With average use, you can expect the batteries to last for about a year. It’s easy to check how much power the battery remote has at any time by pressing down on one of the arrow buttons, and the light around the buttons will tell you how much battery power there is. You will notice that the lights are on constantly when the battery is low, and no light shows if the batteries have no power.
If you have a hinged rail fitted, the light on your remote calling control works slightly differently. A flashing green light on the remote means your batteries are running low, and no light means you have no power and need to replace the remote control batteries.

Refer to your user manual to find out how to change the batteries on your remote calling controls.

Question 4

Your stairlift won't move

Accepted Answer

Firstly determine if the power light is on or off, then:

If the power light is off

If the power light is on

Check the master power switch is set

Check the chair is swivelled back to its travelling position

You will find it on the front of the chair and it should usually be left switched on

Swivel levers fully pushed down(*260 Sofia Solus models only)

Check the power key is inserted and turned to the on postion

No obstruction to the safety edges

The green power light on the armrest will tell you if the key is in the on postion

Hinged rail fully lowered (if installed)

You can refer to your user manual for more specific guidance.

Question 5

None of the above

Accepted Answer

If the above hasn't helped then you can refer to your specific user manual for more information.

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If the power light is off	If the power light is on
Check the master power switch is set	Check the chair is swivelled back to its travelling position
You will find it on the front of the chair and it should usually be left switched on	Swivel levers fully pushed down(*260 Sofia Solus models only)
Check the power key is inserted and turned to the on postion	No obstruction to the safety edges
The green power light on the armrest will tell you if the key is in the on postion	Hinged rail fully lowered (if installed)