Why Stannah Has the Best Stairlift Warranty
When you buy a stairlift directly from Stannah you get an efficient call-out service that covers labor and parts, to make sure we’re there for you whatever happens.*
What makes Stannah stairlift warranty the best
Your journey with us doesn’t end when you buy a stairlift. We’re there for you when you need us and you can count on us to make sure that you’re as safe as you should be in your own home.
Prioritized for service and repairs
If your stairlift breaks down, our warranty gives you priority to a call-out service that will be with you as soon as they can. Whenever you need them.
Lifetime coverage for critical parts
For critical components, which include the motor, gearbox, Stannah offers its customers a lifetime warranty for new stairlifts.
Hassle-free parts replacement
Our parts & components are made to withstand decades of use, but if any need replacing due to normal wear and tear during the warranty period, we take care of that for you.
*Warranty details listed are for customers who buy directly from Stannah. If you’re buying from a distributor, be sure to ask about their warranty.
Pre-sales & support available nationwide
We are more than happy to pay you a free home visit to answer all of your questions. Our home visits are always cost and commitment free, which means we give you time to consider your options. Then, when you’re ready, we’re there to help in whatever way we can, wherever you happen to be in the US.
Prompt and personalized after-sales service
We follow-up with you once your stairlift has been installed, in the way that most suits you - whether that’s by telephone or at home. Our team of technicians is ready and waiting to help you avoid the stress and inconvenience of having to move house. We also promise to offer after-sales services every day of the week, and to always respond to you quickly.
Safe & high-quality products
At Stannah, we work hard to make sure that all our products are built to last. Our stairlifts are designed to meet the highest standards of quality and safety, and we only work with suppliers who follow those same standards. This guarantees maximum efficiency and safety for all our stairlifts. We’re so sure about the quality of our lifts that we give you our market-leading guarantee. To learn more about the standards we've met, visit our Awards & Accreditations page.
Quick & easy troubleshooting
We pride ourselves on our customer service, and it's our goal to go above and beyond what you would expect. We’ve even developed a way of troubleshooting anything that may go wrong with our chairs even more quickly and efficiently. Our most popular stairlift model comes with a small inbuilt screen, which displays a number if there’s ever an error. That means that when you call us, we can tell you what the problem is based on that number, and are even likely to be able to fix it over the phone.
Over 1,000,000 people around the world have trusted us with their safety, and we pride ourselves on never letting them down.
Whether your stairlift is straight or curved, indoor or outdoor, it should always be working perfectly – no excuses. When it comes to your safety, we are taking no chances, but if something does go wrong, you need to know that you can call us and we will be there to fix it.
We have locally-based teams all around the country, ready to answer your call. They’ll be there as quickly as possible, should you ever need them.
Why do I need a stair survey?
We need to come to your house to see your stairs and meet you to assess your mobility needs to be able to give you accurate advice.
Isn’t there a standard quote you can give me?
There are too many factors that influence the price of your stairlift for us to estimate a quote without meeting you first.
Do I need to have building work done?
No. Stairlift installations are quick, clean and easy. We even clean up any dust that might be made during the installation.
How does the Stannah warranty work?
Stannah follows all international regulations, giving you a market-leading warranty on your new stairlift.
Why don’t you state the price of your stairlifts?
Our stairlifts are made to fit you and your stairs, so we can only give you a price once we’ve seen both.
Does your call-out service cover all areas of the US?
We, or one of our trusted distributors, provide a call-out service that covers most of the United States.
